Customer Service Representative

COMPANY OVERVIVEW

Pavement Maintenance Group (PMG) is the largest franchisee of the SealMaster/Gemseal Brand.  PMG is an industry leader in the production and distribution of pavement preservation and maintenance products.  We are seeking employees who possess an entrepreneurial attitude and possess the leadership that can support the initiatives and goals of the organization to continue with their growth.

JOB SUMMARY

You will also work closely with our team to help ensure that customers receive great products, top-notch service, company processes are followed and that transactions are recorded properly and timely. A typical day starts with opening the store and your register to take customers.

Once opened, you support our customers by answering questions, completing transactions & placing orders and working with the team to ensure we deliver top notch service. When you aren’t helping customers your time will be spent behind a computer screen completing PO’s, emailing communication, and fulfilling orders. This position is a great entry level position that allows candidates to learn from the ground up and discover diverse opportunities within our growing company.

ESSENTIAL DUTIES

• Represent the company with the highest principles and positive attitude

• Support the in-store sales efforts, handle retail customers questions in person, phone and email, and sales transactions

• Develops a thorough knowledge of company material and equipment offerings and can provide information to support others within the organization as well as customers

• Keep sales floor clean and organized

• Ensure sales transactions are completed accurately, place orders for customers

• Make, transfer, receive orders

• Operate cash register, including opening and closing drawer, processing checks, filing out deposit slips

• Assist with inventory cycle counts & data entry

• Be positive, energetic, with can-do attitude

• Able to prioritize multiple tasks and work in a fast-paced environment

• Excellent time management skills

• Great organizational skills with strong attention to detail

• Strong communication skills, both verbal and written

• Knowledge of office systems and procedures

• Supports team with existing customer relationship development

• Nurtures & maintains customer relationships

• Proficient use of computer applications, email communication, & other typical office equipment

• Open to direction, collaborative work style and commitment to get the job done

• Team oriented, job may include more duties than what is listed

QUALIFICATIONS:

• Experience working in a retail or wholesale environment, servicing customers

• Cash and credit card transaction experience a plus

• Experience working with CRM software a plus

• Experience with Purchase Orders, Sales Orders and Order Fulfillment a plus

• Excellent Customer Service Skills

• Committed to working safely and following all policies and procedures

• Drive to succeed

• 1-3 years of retail/merchandise experience preferred

• Minimum high school diploma, GED, or equivalent

• Excellent organizational skills, time management, prioritization, and multitasking skills

• Eagerness to learn, grow, and succeed

• Able to work Saturdays during peak season

• Able to lift up to 50 lbs

PHYSICAL DEMANDS

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, stand, walk, climb, bend, squat, use hands and fingers, talk, and hear.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by those assigned to a particular position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required and personnel may be required to perform duties outside their normal responsibilities from time to time, as needed.

This position is benefit eligible, benefits include:

• Medical & Prescription

• Dental

• Vision

• Healthcare Flexible Spending Account

• 401K with Employer Match

• Company-paid Short-term Disability (STD)

• Company-paid Long-term Disability (LTD)

• Company-paid Life Insurance

• Company paid Accidental Death & Dismemberment (AD&D)

• Generous Paid Time-Off

• Earned Sick Time

• 11 Paid Holidays

• Employee Assistance & Wellness Program (EAP)

• Financial, Legal, & Estate Support

• Voluntary Accident Insurance

• Voluntary Critical Illness

• Voluntary Hospital Indemnity Insurance

• Voluntary Whole Life Insurance

• Touchcare for Benefit Support

• Yearly Reviews